Patient Engagement

The round-the-clock service, powered by technology from Fabric and integrated with Castlight's benefits navigation app, offers chat-based visits delivered by licensed physicians and nurse practitioners.

"On average, only half of patients with chronic disease adhere to their care plans and medications as instructed," says one doctor. "Patients expect on-demand support, and that is not how most health systems operate today."

With the EHR technology, the health system achieved a new patient acquisition boost of 19% through its website and has quadrupled its online booking completion rate.

The new telemedicine site offers extremely short wait times and enables providers to see nearly twice as many patients as they would in the same period for in-person visits. And it beats the overhead and infrastructure costs of a new physical location.

UCHealth Yampa Valley Medical Center needed to help patients feel more ready for surgery. With new automated workflows, it was able to achieve 100% positive patient satisfaction scores.

Expectant parents in Arkansas will have access to state resources aimed at improving health literacy and adopting healthy habits.

A new chatbot on its mobile health app features AI-based avatars that can communicate synchronously with patients through text, voice, or video chat.

The company will use the funds to grow its technology platform and open new clinics.  

Valerie Reich, vice president of healthcare strategy at Hero Digital, looks ahead to how those factors and patients understanding the predictive and personalization powers of health data will change healthcare this year.

The newly launched platform integrates registration, test data sharing, pre-consultation, and remote treatments.