Oscar Arocha, senior executive of Global Strategic Initiatives at Language Line Services, is a 25-year industry veteran and former director of the largest interpreter services department in the nation at Boston Medical Center. Martin Conroy, senior manager for Public Sector Programs at Language Line Services, is former director of the Division of Acute and Primary Care Services at the New York State Department of Health, with 37 years of public service responsible for the regulatory oversight of hospitals and clinics, including language access.